Refund policy

You can ask for a full refund of any payment within 14 days, for any reason.

What is covered

The 14 days apply to every payment for Image Evidence Pro: the first payment of a monthly or yearly subscription, each renewal, and the one-time lifetime purchase. Each window starts on the date of that payment.

How to ask

Email hello@imageevidence.com from the address you signed in with, or use the link in your receipt. Tell us which payment you want refunded; you do not need to give a reason. We aim to reply within two business days.

How the refund is paid

Payments are processed by our online resellers, Paddle.com or Waffo, who act as merchant of record. The refund goes back to the original payment method through the same reseller. Banks usually show it within 5 to 10 business days.

What happens to access

A refunded payment ends the Pro access it paid for when the refund is processed. A refund does not cancel a subscription by itself: to stop future renewals, choose Manage subscription on your account page, or ask us to cancel it when you request the refund.

Cancelling without a refund

You can cancel a subscription at any time from Manage subscription. It will not renew, and Pro stays active until the end of the period you already paid for.

After 14 days

Payments older than 14 days are not normally refunded, but contact us if something went wrong, such as a duplicate charge or a service problem, and we will look at it. This policy does not limit any rights you have under consumer law where you live.